Need to extend or cancel your policy?

If you are visiting Australia on a student visa, you are required to maintain adequate health insurance for the duration of your stay. 

If your OSHC policy is cancelled for any reason or you obtain a refund, Allianz Care Australia is required to inform the Department of Home Affairs.

• you paid your premium and did not come to Australia
• you paid your premium on the basis of an extended stay but the extension of authorised stay was not granted by the Department of Home Affairs
  
• you are obliged to cease studies and leave Australia before the end of a period of approved stay for reasons beyond your control
• you have been granted permanent residence in Australia, or an Australian visa (other than a student visa)
  
• you were not a resident in Australia for a continuous period of 3 months or more but whilst holding a valid student visa
•  you can provide proof of OSHC provided by another insurer which includes the period covered by the insurer
  
• you have paid for an incorrect OSHC policy that was not required
• you have paid the incorrect amount for a policy
  
• your dependant no longer requires coverage under your policy
• you and your dependants are leaving Australia following completion of your studies before your student visa is due to expire. 

Refunds are calculated on a monthly pro-rata basis, with a minimum refund of 30 days.

Any amount that we retain on these grounds is treated as a fee for processing your refund.

There is no minimum cover period payable if cover is cancelled prior to arrival in Australia.

To apply for a refund:

• Download the OSHC Refund Form
• Complete the form and attach any documentation required
• Send to either: 

• oshcrefunds@allianzcare.com.au

or

• Post to: Allianz Care Australia OSHC, Locked Bag 3001, Toowong, Qld 4066

If your OSHC policy expires while you are studying in Australia on a student visa, you won’t be able to claim your medical costs for any treatment while you are uninsured. To extend your OSHC for visa purposes, you will need to pay for the duration you were uninsured, and any claims incurred during this period will not be approved.

To extend your policy simply purchase a policy for the required period. You can do that online or via the Allianz MyHealth app.

If you are considering extending your existing student visa or applying for a new one, you will need to purchase an OSHC policy for the extended period before you apply for your visa.

Once you have purchased an OSHC policy for the extended period, we will provide you with a certificate of insurance to submit with your visa application.

You can ‘Buy more cover’ with Allianz MyHealth, see our Navigation Guide.